Returns & Exchanges

At Rapoo, we are committed to providing high-quality peripherals and your satisfaction is our top priority. If you are not completely satisfied with your purchase, you may return your electronics within 30 days of delivery for a full refund or exchange.

1

Initiate Your Request

Log into your Rapoo account and select the order you wish to return, or contact our customer support team with your order number and reason for return.

2

Prepare the Package

Place the item in its original packaging, including all cables, manuals, and accessories that were included at the time of purchase to ensure a valid return.

3

Ship the Item

Affix the provided prepaid shipping label to your package and drop it off at any authorized carrier location, keeping a copy of your tracking number for reference.

4

Quality Inspection and Refund

Once our technicians verify the device's condition, your refund will be processed to your original payment method within 5 to 7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing