Frequently Asked Questions
Everything you need to know about your Rapoo peripherals and orders.
How do I connect my Rapoo wireless mouse or keyboard?
Most Rapoo devices feature plug-and-play technology. Simply insert the USB receiver into your computer's port, or toggle the Bluetooth switch on your device to enter pairing mode and select it from your computer's Bluetooth settings.
What is the standard shipping timeframe for orders?
Orders are typically processed within 24-48 hours. Standard domestic shipping usually takes 3-7 business days, while international shipping may take 10-15 business days depending on the destination.
Do Rapoo products come with a warranty?
Yes, all authentic Rapoo electronics come with a limited 1-year or 2-year warranty (depending on the region) covering manufacturing defects. Please keep your proof of purchase for warranty claims.
What is your return policy for electronics?
We offer a 30-day return policy for items in their original packaging and condition. If you experience a technical issue, please contact our support team first for troubleshooting before initiating a return.
Where can I download the latest drivers and software?
You can download the latest drivers, firmware, and customization software for your gaming or office peripherals directly from the 'Support' or 'Download' section of the official Rapoo website.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Google Pay for a secure checkout experience.